FAQ

Welcome to the Bed&More FAQ section. Here, we’ve compiled answers to common questions about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to reach out to us at support@bedn-more.com or call us at +2 01115622217

  1. What types of bedding products do you offer?

We offer a wide range of premium bedding products including duvet covers, sheet sets, mattress toppers, duvet inserts, pillows, and more. Our products are crafted using high-quality materials designed for comfort and durability.

  1. What materials do you use for your bedding?

At Bed&More, we use carefully selected fabrics like Egyptian cotton, linen, and organic cotton, ensuring that our products are soft, breathable, and long-lasting. We also offer a variety of colors and materials to match different preferences and needs.

  1. How do I place an order?

Ordering from Bed&More is simple:

  1. Browse through our collections on our website.
  2. Add the items you wish to purchase to your cart.
  3. Proceed to checkout, where you can review your order and provide your shipping and payment details.
  4. You’ll receive a confirmation email with your order number and shipping details once the purchase is complete.
  1. How do I care for my bedding?

Each product comes with specific care instructions on the label. Generally, we recommend machine washing on a gentle cycle with cold water and tumble drying on low heat. Avoid using bleach or fabric softeners to preserve the quality of your bedding.

  1. Do you offer international shipping?

Yes, we offer international shipping to many countries. During checkout, you'll see available shipping options based on your location. Please note that international shipping fees may vary depending on the destination.

  1. How long does it take to receive my order?

Orders within Egypt typically take 3-5 business days to arrive. International orders can take between 7-14 business days, depending on your location. You will receive a tracking number as soon as your order ships, so you can stay updated on its delivery status.

  1. What is your return and exchange policy?

We accept returns and exchanges within 14 days of the delivery date. Items must be in their original condition, unused, unwashed, and with all tags attached. Custom-made or personalized items cannot be returned unless there is a defect.

  1. How do I start a return or exchange?

To start a return or exchange, simply contact our customer service at support@bedn-more.com or call +2 01115622217 within 7 days of receiving your order. Provide your order number and the details of the product you wish to return or exchange, and our team will guide you through the process.

  1. Do you offer refunds?

Yes, we offer refunds for eligible returns. Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be credited back to the original payment method.  

  1. Can I modify or cancel my order after placing it?

You can modify or cancel your order within 24 hours of placing it by contacting our customer service team. Once an order has been processed or shipped, it cannot be canceled.

  1. Do you offer gift wrapping or personalized notes?

Yes, we offer gift wrapping and the option to include a personalized note with your order. You can select this option during checkout.

  1. How do I contact customer support?

You can reach our customer support team by emailing support@bedn-more.com or calling us at +2 01115622217. We’re available Monday through Friday from 9 AM to 6 PM (GMT+2).